Shipping, Returns & Payments.
Returns and Exchanges
We are cool with exchanges and returns. Simply email us, and we will look after you.
How to return: Send us an email to tell us your order number and what you would like us to do. We will then give you instructions and look after you.
- The item(s) must be with original tags and packaging.
- The item(s) must be unused.
- Please email us first.The return address will be emailed to you.
- If the item is faulty, email us first, ideally with a picture and explanation, and we will look after you.
The return address is:
Bambi & Hobbs (returns)
8 Duck Hill
Hebden Bridge
HX78RD
(Private address. Postal only)
When to expect a refund: You will be refunded within 3 working days.
Return windows: We accept returns within 30 days of purchase.
Customer return fees: We do not charge restocking fees. If the product is faulty we will not charge for return postage. If you have changed your mind about the purchase, we expect you to cover the return postage costs.
Seasonal overrides: Our returns policy extends from 30 days to 60 days from the 1st December. This gives you peace of mind when Christmas shopping.
Faulty Product: If the product is faulty we may ask you to return it (at our cost), and we will replace or refund.
Exchange Product: If you wish to exchange the product. No problem. We are very happy to accept returns, whether there's a problem with the item or you've simply changed your mind. Simply parcel it up and post it right back to us at the shop address:
Shipping
- FREE in the UK over £50
- £3.90 in the UK under £50
- Orders received before 1pm are process same day.
- Orders over £50 are sent via UPS or DPD. You will be sent tracking details by the courier.
- Include your mobile number to your order and you may receive text notifications.
- Europe: we can ship to Europe for around £30. Please be aware that the Uk is no longer in the EU so you will be charged import duty and sales taxes by your country.
Payments
- We use ClearAccept as our payment gateway.
- ClearAccept is secure and SSL certified
- Your payment is secure.
- You can checkout with debit cards, credit cards or PayPal.